Cosmoss Vu Limited
was established in Wanchai, Hong Kong in 2005. Our company has worked with a focus to provide reliable and competitive products designed for the customers’ needs. Our founding principles rest on Integrity, Dedication and Sincerity. Our company has emerged as the one stop resource provider for import requirements from China and the Far East. We work with clients and vendors as partners forming a single team for a common goal.
Since the inception the company, we have envisioned our success on customer satisfaction. With this vision we offer to the clients an extensive range of products that is durable, high performing and most importantly sourced from reliable vendors. Also, the core value and operation of the company resides on four P’s namely Promoters, Process, Partnership and Passion. We just strive to attain total client satisfaction, with our superior quality products and efficient after-sales services.
Our Company is guided by a set of customer satisfaction policies adopted by the management; every aspect of the business is cautiously governed by the trained professionals. For achieving maximum client satisfaction, the following processes are carried out :
- Manufacturers are carefully interviewed and their systems are audited before being provided an approved vendor status.
- We have an operating procedure for approving samples and ensuring that the samples/ shipments comply with the client specification.
- The process begins by firstly understanding individual client requirements before narrowing on the most appropriate supplier/service rovider.
- Constantly following up to ensure timely shipment is a key role.
- The process continues with obtaining the clients' satisfaction report on arrival of the goods at the customers' warehouse.
- The process ends only after handling issues, if any, arising after retail sale of merchandise.
For judicious and quick delivery of the shipments, our company has cultivated a formidable network that spreads in national as well as overseas markets of Nigeria, Ghana, Cotonou, South Africa, Equatorial Guinea, France, Germany, the UK, the UAE, Oman, Qatar, Yemen & India. The company has a technical team stationed in China for monitoring, supervising and controlling our shipments. This network has assisted in penetrating the remotest part of the market. As such our company is known as one of the reliable exporters of superior quality products from China. The focus of our company is on building partnerships with selected companies where all players look at issues from the same perspective. All relationships are worked on to develop a long term partnership.